In addition to finding answers to the most common questions here, you can also use the search box. For example, enter "electric rates" to find information about our electric rates, or "Enloe" to view all information about our Enloe Project.
- Can I pay my electric bill online?
- Can I set up my electric account to have the funds automatically withdrawn?
- How do I establish a new account for electric service?
- How do I get a Labor & Industries permit and/or an inspection?
- How do I make payment arrangements if I am unable to pay my electric bill by the due date?
- How do I receive energy assistance?
Energy Assistance information can be obtained by calling Community Action at 509-422-4041 or 1-877-641-0101.
- How do I report an electric outage or a network outage?
Please call your retail service provider to report a network outage.
- How does the Monthly Payment Plan work, and how do I sign up for it?
HERE’S HOW IT WORKS:
MONTHLY PAYMENT PLAN REQUIREMENTS:
- Must be a residential customer.
- Any balance due must be paid before enrollment in the plan.
No signed application is required. Apply in person or by telephone at any of the District’s offices—Okanogan, Oroville, Tonasket or Brewster. If you have any questions, please contact personnel at any District office.
- I am planning on moving. How do I change my service?
- Is there anything I should do before I excavate for a project?
- What happens if I do not pay my closing bill?
If you do not pay your closing bill, the unpaid balance will be submitted to a Collection Agency. Any unpaid balances will be required to be paid prior to reestablishing electric service.
- What is my current account balance, and when is my due date?
- What is the Basic Charge on my electric bill?
This charge is for the maintenance of poles, meters, billing, etc. It also covers other costs of being on the PUD electric system.
- What is the credit rating that is shown on the final notice?
We have an internal credit rating to determine if an account is at risk of being left unpaid. Each time a customer receives a Late Notice, it carries the weight value of 20 points. If left unpaid after this notice, the account will be due for a mailed tag and an additional 30 points are assessed. When reviewing credit history, we look at 12 months history to determine the risk factor and if a deposit will be required.
- When will I be billed for electric service?
- When will my account get a late notice?
Bills are due 26 days after the statement date and then a late notice is generated approximately 5 days later. If you are on our Budget Payment Plan, the payment is due on the 15th of each month and becomes delinquent on the 16th.
- Why is my electric bill so high?
- What information is available for medical electrical needs?
Medical Electrical Needs:
During outages, Okanogan PUD prioritizes restoration by responding to areas where the largest numbers of customers can be restored at one time. When possible, the PUD works to restore power as quickly as possible to essential services.
The PUD cannot guarantee uninterrupted utility services. Power outages may occur at any time, with or without notice. The PUD encourages you to have a power outage preparedness plan such as proactively installing an emergency standby power supply to operate your medical equipment, obtaining backup equipment, or arranging emergency assistance with friends or family.
If you are considering adding a standby generator, please call the PUD at 509-422-3310 for instructions on proper connection procedures.