The staff in our Broadband department represent different education and experience backgrounds to make up the team that keeps our communities connected.

Network Manager John MacDonald and Network Analysts Rachael Nelson or Kendal Ingraham can remotely do some troubleshooting during outages, monitoring the 5,000 devices we have on the system with alerts coming as needed in 5-minute intervals. They also provide the information needed to get new jobs underway, working with other staff.

Although there are other ways to get started in these jobs, typically an industry-related four-year degree is needed, such as in mathematics, engineering, computer science and the like. Certifications and/or experience in coding, software development and other related disciplines are also helpful.

When equipment is damaged or a new project needs construction, Telecom Technicians Bill Freel, Lee Taylor and Cain Bivins head out. Part of their work often involves splicing fiber, which takes about an hour for 12 strands. Our main fiber backbone is 144 strands.

For these staff, much of the training is on-the-job. Although industry-related college degrees can be helpful, the most successful candidates are those with experience in utility work, such as telephone or cable, and aptitudes in math, science and technical skills.

The broadband field is growing – more connections come online every day and technology evolves at a rapid pace. Problem-solving skills and a passion for math and science form the foundation for a successful career in the broadband industry.